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Derek Sadubin

Alan Joyce and Qantas: The trials and transformation of an Australian icon by Peter Harbison with Derek Sadubin

by •
January-February 2024, no. 461
Stuart Kells reviews ‘Alan Joyce and Qantas: The trials and transformation of an Australian icon’ by Peter Harbison with Derek Sadubin

Nearly everyone in Australia has a story about bad airline service, and many of those stories involve Qantas, whose ‘mishandled bag rate’ recently doubled and flight cancellations tripled. The formerly smooth and efficient Sydney-Melbourne run is now a dispiriting ordeal.

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